Obvis Limited Privacy Policy

Introduction

Obvis Limited (Obvis) respects your privacy. All information you give us is held with care and security.

Please take time to review this privacy policy as it sets out our privacy practices and tells you how your personal information will be treated by us. We do not sell, rent or loan any identifiable information regarding our customers to any third party except in the as described within this Privacy Policy.

Any questions regarding the Obvis privacy policy should be directed to privacy@obvis.com.

Use of information

Obvis will not collect any personal information about individuals except as set out in this privacy policy.

Examples of the types of personal information we will collect are: name, company, postal address, email address, phone number, details of website, features and product usage, installation data, support requests, course attendance.

We will use the personal information provided to us in order to:

• process orders submitted by you;
• customize the service we provide to you;
• administrate or otherwise carry out our obligations in relation to any agreement you have with us;
• verify your identity (e.g. if you participate in any promotions administered by us);
• anticipate and resolve any problems with any goods or services supplied to you;
• carry out market research and surveys and track sales data;
• send you our newsletters, where these are requested by you;
• send you our email courses, where these are requested by you;
• track your engagement with us, including through our website, articles and newsletters;
• understand how you use our products and services;
• contact you by telephone and send you follow-up communications relating to your use of our products and services, including samples and demonstration versions of software; and
• send you information about our other products and services or those our sister company Bill Harvey Associates Limited.

We may collect any personal information provided by you to us through our websites (http://www.obvis.com/, http://help.obvis.com/, http://app.obvis.com/) or via use of our products, or we may collect this information via the telephone or through your email or other communications with us. We keep a record of purchases made, and we collect contact information from face to face contact such as attendance at conferences, training, or CPD events. Certain information is collected automatically, as described later in the privacy policy.

We may also ask you for other optional information such as what sort of equipment/device/software you use and what subjects interest you. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is personalized to your needs and preferences.

Although we do not make it compulsory to give us every item of information we ask for, the more information volunteered by our customers (and the more accurate it is), the better we can match our services to the needs of our customers.

Third-Parties and their sites

Obvis and Bill Harvey Associates are sister companies that work closely together. Indeed they employ largely the same people. As such sharing of data between these companies is unavoidable. The Obvis and Bill Harvey Associates privacy policies will be maintained in parallel.

We may from time to time highlight to our subscribers products or services from other companies, but only because we think these will be of value.

Some of our services make use of hosted tools, hosted data storage and payment services provided by third parties. Where this is so, any of your personal information stored by such third parties shall be subject to their privacy provisions unless otherwise specified later in this policy.

Whilst we choose our business partners carefully, unfortunately we cannot be responsible for their privacy policies and practices or those of other sites that you access using links from our site. Therefore we recommend that you check the policy of each site you visit.

We also make use of third party services in order to provide a high quality service to you. Note that several of these services are located out of the EEA. The transfer of data outside the EEA is discussed below.

Call Recording

We do not record any calls.

Log files/IP addresses

When you visit our websites, we automatically log your IP address. We use IP addresses to help us administer the website, to collect broad demographic information for aggregate use and to track your engagement with us.

Obvis and BHA may share non-personal aggregate or summary information regarding its customers with partners or other third parties, such as information relating to the number of users linking to our website from their sites but neither Obvis nor BHA sells or shares any information at the individual level except with each other.

Exclusions

This privacy policy only applies to private information we collect. If you post information in a public place, such as the arches@lists.obvis.com mailing list, this is public information and not covered by this privacy policy.

Cookies

Cookies are very small text files saved to your computer and used to track user navigation around a website or between websites. In common with nearly all web site operators, we use cookies to enhance the service we provide through our web sites. Cookies may be set by software hosted by us or our service providers, and are used for a variety of purposes.

Session cookies are used when users log-in to the website. Obvis will use such cookies to identify unique users to our websites. They are not cross-referenced with any other information such that an individual person could be identified.

The following table gives details of the cookies we may ask your browser to set.

Disabling/Enabling Cookies – users have the ability to accept or disable cookies by modifying the settings in their browser. Disabling cookies, however, may mean that some functionality may be affected. For further directions on how to disable cookies please visit http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html.

Disclosures

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged or entitled to do so (for example, if required to do so by Court order or for the purposes of identifying fraud or other crime).

We will only disclose your personal information to a third party other than Bill Harvey Associates Ltd either as part of a reorganization or a sale of the assets of Obvis and having ensured that steps have been taken to ensure that your privacy rights continue to be protected.

Information about our products and services

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time Obvis may send you, with your consent, details of our products and services which we think may be of interest to you. If at any time you do not wish to continue to receive these details, then send a blank email message to unsubscribe@obvis.com. You can also unsubscribe from any or all of our newsletters by using the 'unsubscribe' option located in each of our newsletter communications.

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.

User discussion forums

Obvis/BHA may make chat rooms, forums, message boards and/or other news groups available to its users. Any information that is disclosed in these areas becomes public information and you should always be careful when deciding to disclose your personal information.

Transfers of your personal information outside of the European Economic Area

Information you provide to us may be transferred by us to our service providers that are situated outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA. If we transfer your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected.

Your consent

By using our website or subscribing to our mailing lists, you consent to the collection and use of this information by Obvis. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we would disclose it.

Contacting us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an email to us at privacy@obvis.com or by contacting us at Obvis Ltd., Gairloch, Hensleigh Drive, Exeter, EX2 4NZ.

You are entitled to ask for a copy of the information we store about you (for which we may charge a small fee).